From enquiry to confirmed booking
Send us a non-binding room enquiry online. The accommodation contract is formed only when we send you a separate booking confirmation.
How your enquiry becomes a booking
1. Send an enquiry
Send us a non-binding room enquiry at the prices and on the terms shown.
2. Acknowledgement
We will email you to confirm that we have received your enquiry. This is not a booking confirmation.
3. Booking confirmation
If we accept your enquiry, we will send you a separate booking confirmation. Your booking is confirmed only when we send this email.
Payment at the hotel
Please pay at the hotel in cash, by EC card, Visa or Mastercard.
No online payment
No payment is taken when you send an online enquiry. You pay for your stay at the hotel.
Changes or cancellation
If your plans change, please contact the hotel as early as possible.
Standard rate: A right to cancel free of charge applies only if expressly agreed for the particular booking. If no such right has been agreed and no statutory right of withdrawal or termination applies, the hotel retains its claim to the agreed payment in the event of cancellation or non-use. Income from reletting the room and expenses saved will be deducted. If the room is not relet, saved expenses may be calculated on a flat-rate basis; for accommodation with or without breakfast, 90% of the agreed price is charged. Guests may demonstrate that no claim exists or that the amount is lower. Different terms individually agreed in text form and statutory rights remain unaffected.
Accommodation for specific dates is generally not subject to a statutory 14-day right of withdrawal. Further details are available in our Consumer information.