Consumer information

Important: The details displayed immediately before you submit your enquiry apply to your particular booking, especially travel dates, room category, selected extras, total price and cancellation terms.

1. Contracting party and contact

Hotel Johnel GbR
Frankfurter Straße 152
53773 Hennef (Sieg)
Germany

Represented by: Detlef Krey and Ernst Josef Krey
Telephone: 02242 969830
Email: info@hoteljohnel.de

Further details about the hotel operator are available in the Legal notice.

2. Services and total price

The accommodation selected at the final enquiry step is booked for the dates and room category shown there. Selected extras, particularly breakfast, are included in the total before submission.

The total price displayed immediately before submission includes statutory VAT and all price components selected in the enquiry process. Additional charges arise only if further services are expressly agreed later or ordered at the hotel.

3. When your booking is confirmed

By clicking “Send enquiry” you submit a non-binding room enquiry at the prices shown. A contract is concluded only after Hotel Johnel has reviewed your request and sent a separate booking confirmation by email.

The acknowledgement sent immediately after submission confirms receipt only and does not constitute acceptance by the hotel.

4. Technical steps, corrections and contract text

1. Enter your dates and number of guests.
2. Select a room category.
3. Enter guest details, extras and payment method.
4. Review all details, the total price and cancellation terms.
5. Then submit your non-binding enquiry.

Before sending your enquiry, use the “Back” buttons to return to earlier steps and correct your details. All required fields must be complete and in the correct format before you can submit the form.

The hotel stores the submitted booking details and applicable price and cancellation terms in its internal system as necessary for processing and statutory retention. You receive the details, total price and cancellation terms with the acknowledgement and again with the booking confirmation if accepted. No customer account or separate permanent online access to the complete contract text is provided; please keep these emails for your records.

5. Contract language

German remains the contract language. The English website and messages are provided to help international guests understand the enquiry process; the German contractual terms are authoritative.

Hotel Johnel has not subscribed to any special codes of conduct for electronic commerce.

6. Payment

At the hotel, we accept cash, EC card, Visa and Mastercard . When payment is due is shown before you submit your enquiry and again in your booking confirmation.

7. Cancellation and changes

The following currently applies to the standard rate offered on this website:

Standard rate: A right to cancel free of charge applies only if expressly agreed for the particular booking. If no such right has been agreed and no statutory right of withdrawal or termination applies, the hotel retains its claim to the agreed payment in the event of cancellation or non-use. Income from reletting the room and expenses saved will be deducted. If the room is not relet, saved expenses may be calculated on a flat-rate basis; for accommodation with or without breakfast, 90% of the agreed price is charged. Guests may demonstrate that no claim exists or that the amount is lower. Different terms individually agreed in text form and statutory rights remain unaffected.

Please contact the hotel as early as possible about changes or cancellations. The hotel may offer goodwill arrangements in individual cases.

8. No statutory right of withdrawal

Under Section 312g(2)(9) of the German Civil Code (BGB), accommodation contracts for specific dates or periods are generally not subject to a statutory right of withdrawal. This means that a booking does not automatically come with a 14-day withdrawal period.

9. Complaints

For questions or complaints, please contact Hotel Johnel at info@hoteljohnel.de or call 02242 969830.

10. Consumer dispute resolution

Hotel Johnel is neither willing nor obliged to participate in dispute resolution before a consumer arbitration board.

The former EU Online Dispute Resolution platform closed on 20 July 2025. No outdated link to that platform is provided on this website.

Last updated: October 2026